An investigation is an information-gathering process that allows the client to take an informed decision regarding a conflict, a complaint or any situation considered worrisome. The investigator gathers the relevant information by meeting the parties involved and documenting the file as exhaustively as possible. This factual and documentary evaluation concludes with an opinion from the investigator and sometimes, if required by the client, with a recommendation as to the possible outcome.
Advantages of the investigation process by an external investigator
THE INVESTIGATION :
- guarantees the respect of the appearance of justice;
- allows for a fair and realistic, rather than hypothetical, evaluation of the problematic and approach to possible solutions;
- offers support to the decision-maker;
- helps the organization choose the most appropriate resolution option in a given case;
- saves the staff time and energy.
THE INVESTIGATOR :
- is independent and impartial, which favors a climate of confidence for the participants and protects the organization in the event of judicial proceedings.
A few examples of situations where an investigation may be appropriate
- allegation or complaint of harassment in the workplace;
- allegation of professional fault or failure;
- allegation of incompetence;
- signs of burnout regarding an employee;
- situation of conflict between employees;
- complaints filed on a whistle blower or an ethical line.